Front Office Manager

As the tech firm that created the mobile world, and with more thanpatents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

 Our Exciting Opportunity

We are now looking for a Manager for the Front Office within the Network Operations Centre (NOC) in Bucharest, are you interested? In this role, you will ensure customer value and happiness through an efficient and effective service delivery.

You will be the manager of the Front Office organisation leading a team of over 150 colleagues, covering technology domains such as 2G, 3G, 4G and 5G RAN, Transmission, Core, IP and FTTH. You will be responsible for the delivery to multiple global Managed Service customers that are served by the NOC in Bucharest. This is a challenging role, with the need to deliverdays a year, exceeding stretching targets. We are looking for someone who can develop the team to reach its full potential and delight our customers with outstanding service delivery quality.

Automation, AI and ML are vital parts of the Front Office team now and you will be responsible for ensuring that we continue to improve our performance through maximizing the benefits of the Ericsson Managed Service Automation toolkit..

 You will

• Drive performance of the Front Office organisation ensuring service level and agreed targets are achieved;
• Assure effective and efficient service delivery execution through cooperation and collaboration;
• Build a work environment where colleagues can speak up and take courageous fact based decisions;
• Ensure your team has the right proficiencies to perform their job, and are developing new skills to meet our customer demands, . moving to 5G, developing Automation competence;
• Look after unit financial performance within the Front Office;
• Lead by example, showing appreciation and humanness;
• Be willing to take a calculated risk and execute speedily;
• Develop culture of continuous improvement and a positive environment where colleagues can be innovative.

 To be successful in the role you must have

• Proven experience on a similar role: at least 5 years line management experience, leading a team or department;
• Deep understanding of Telecoms delivery process, models, and strategy;
• Telecom market insight;
• Excellent social and communication skills;
• Financial acumen and skills;
• High seniority in formulating strategies;
• Willingness to change and to work in a fast paced environment.

 What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

We offer you competitive benefits!

Contract type: full time;

25 vacation days/year;

Medical & life insurance;

Career plan mentoring;

Competitive referral bonuses for recommending your friends to work at Ericsson;

Flexible benefits from your favorite brands available on flexible benefits portal;

Gym subscription (available in flex benefits together with a series of other options);

Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries;

In the case of travel, daily allowance, transport, and accommodation will be paid by the company;

Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;

 What happens once you apply?

To prepare yourself for next steps, please explore here: