Front Office Software Engineer with Spanish

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more thanemployees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent. At Huawei, if you are driven and show results, your efforts will be rewarded.

"Bring Digital to Every Person, Home and Organization for a Fully Connected, Intelligent World" Welcome all talents to join us, to achieve this great vision!

Let us unlock our potential with passion, add value with wisdom, and unlock the future digital world together!

Job Responsibilities:

We are looking for a candidate who can:

• Perform network surveillance, 1st Level restoration and preventive maintenance;
• Work utilizing pre-prepared Instruction SETS, Script commands, etc.;
• Handle 80% of upcoming issues and 20% escalate to Back Office;
• Ticket record and solve standard problems;
• Interaction with other technicians, customer technical staff and other groups within Service Delivery organization;
• Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level;
• Report on relevant KPI’s in relationship to agreed levels;
• The engineer will be the responsible team member, working in a shift 24x7.

Professional experience and skills required:

• Experience with ICT operations and maintenance support is a plus;
• Experience in a monitoring environment using a network management system;
• Analytical and incident/problem resolution and prioritization skills;
• Hands-on, practical approach, know “to get things done”; Willing to learn and constantly improve technical knowledge;
• Experience in a Network Operations or IT service desk environment;
• Good understanding of IT technologies;
• LINUX/SQL would be a big plus!
• Previous experience in NOC environment could be a plus.

Education and key qualifications:

• Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering; if you are still a student in 3rd/4th year - please do not hesitate to join us - the schedule will allow you to attend your classes and still gain work experience
• Good understanding of English; conversational level of Spanish is a plus
• Availability for occasional short travel periods, for customer meetings (in the future, when the international context makes it safe);
• Flexible working hours (working in shifts);

Other knowledge and skills:

• Ability to interact with customers and internal partners and provide technical solutions;
• Ability to work under pressure in a fast pace environment;
• Ability to work in a team and independent;
• Flexibility and adaptability;
• Analytical technical thinking;
• Communicative person, fast learner, growth attitude;
• Open to learn new technologies and tools;

What we offer:

• A professional career in one of the leading multinational telecommunication company
• Challenging work and competitive salary package
• Motivational salary package and annual performance bonus
• Annual leave days according with local legislation
• Private Medical Insurance discounts
• Opportunity to get certifications on Huawei products
• Internal training platforms
• Life time learning environment and tools

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