HCM Client Service Analyst with advanced Italian

ADP iHCM is a strategically focused, globally scalable HR system that delivers unmatched expertise and service, comprehensive unified services, innovative and intuitive technology, and valuable insights to help unlock your workforce’s maximum potential.

KEY DUTIES/TASKS:

• Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
• Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
• Ensure the requests raised by the clients are properly registered into the ADP trouble ticketing tool, analysed, solved and/or escalated to the proper level of support.
• Manage the communication with the Client according to the ADP Service Level Agreement and providing for timely and proper answers.
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
• Communicate with the customer contacts to understand in-depth technical aspects of the customer ‘s requirements
• Work with implementation and product development teams around the globe to identify and report defects
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Maintain and contribute to the Knowledge Base library
• Adhere to ADP standards, policies and methodologies in all areas of business
• Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
• Giving advice to clients to optimize their use of the product
• Adjust set up of the product when requested
• Ability to influence and guide clients to ADP best practice and standard solution adoption

REQUIREMENTS:

• Should be fluent in English & Italian – Written and Oral
• Experience working with HR Information Systems / CRM Systems will be a massive advantage
• Excellent logical and problem solving skills
• Quick adaptability with an openness to learn and develop
• Excellent communication in oral, written and listening skills
• Solid customer focus, with the aim of building lasting relationships
• Proven experience in supporting international customers is a plus
• Ability to work both independently and as a team player with a positive attitude
• Experience working with HR Information Systems / CRM Systems will be a massive advantage
• Experience working in SQL will be an added advantage
• Solid customer focus, with the aim of building lasting relationship.

Join us to #workhappy!