German IT Support L1

GERMAN LANGUAGE is OBLIGATORY

• Inbound user calls through Avaya interface and solve the user it technical problem.
• Basic administration experience of MS Active Directory users & groups, policies and management concepts
• Troubleshoot MS Active Sync
• Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications
• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• To provide technical support; answering support queries remote via phone, ServivceNow and email.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• Support of Windows and MS Office products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
• To escalate more complex service issues to the relevant next level IT personnel.
• Remote support for Setup of Desktop IP Phones
• Setups of iPad, iPhone and Android devices
• Infosys Office is in Targu Mures
• Work can be done from home during pandemics

Our Offer

- Competitive salary

- Meal vouchers 20 Lei/day,

- Private Health Insurance,

- Phone,

- Laptop,

- Courses, trainings, paid certifications,

- Company events, Occasion gifts. 

- Open minded, dynamic and international company culture in a global innovative IT company

- Pleasant working environment with friendly colleagues in a modern office

You can expect interesting tasks and challenging projects, as well as motivated and friendly teams.

If you want to be successful with us, we are looking forward to receiving your application.