German IT Support Service Desk

GERMAN LANGUAGE is OBLIGATORY

• Inbound and Outbound calls.
• Basic administration experience of MS Active Directory users & groups, policies and management concepts
• Troubleshoot MS Active Sync
• Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications
• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• To provide technical support; answering support queries remote via phone, ServivceNow and email.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• Support of Windows and MS Office products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
• To escalate more complex service issues to the relevant next level IT personnel.
• Remote support for Setup of Desktop IP Phones
• Setups of iPad, iPhone and Android devices
• Ability to do remote support (Tools will be provided)

Job work location is in Bucharest, Calea Grivitei 82-98.

Relocation package.