German Member Support Representative

Essentials

Job title: German Member Support Representative
Location: Bucharest
Type: permanent contract

Offer

Welcome package that you will feel like being part of the team.
Tailored career development plan.
Medical insurance
Meal tickets
Transportation during night hours
Gym membership credit

Client

Our client is very well-known high-tech company with strong experience in the gaming industry.

Role

Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – . general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable.

Responsibilities

Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
Maximize revenue opportunities by offering relevant deposit methods.
Handle all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
Provide translations for the Support Department and any other stakeholder within the Company as may be required.
Test new games, products and software if required, and provide feedback.
Work according to established standards as part of the DE Team alongside the DE Team Leader & Supervisors in the relevant operational location.

Requirements

Native level or fluency in German and excellent command of English, both verbal and written.
Excellent Communication and customer focus (both verbal and written).
Good working knowledge of the Support key functions, procedures and policies.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Willingness to work outside of set business hours – for example late nights and weekends.

Apply today

If you meet the minimum requirements and are interested in applying for this position, please send your details to  with “German Member Support Representative”, in the subject line.