German Member Support Representative

Salar net
nespecificat

Candidatul ideal

Requirements
Native level or fluency in German and excellent command of English, both verbal and written.
Excellent Communication and customer focus (both verbal and written).
Good working knowledge of the Support key functions, procedures and policies.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Willingness to work outside of set business hours – for example late nights and weekends.

Descrierea jobului


German Member Support Representative

Essentials
Job title: German Member Support Representative
Location: Bucharest
Type: permanent contract

Offer
Welcome package that you will feel like being part of the team.
Tailored career development plan.
Medical insurance
Meal tickets
Transportation during night hours
Gym membership credit

Client
Our client is very well-known high-tech company with strong experience in the gaming industry.

Role
Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable.

Responsibilities
Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
Maximise revenue opportunities by offering relevant deposit methods.
Handle all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
Provide translations for the Support Department and any other stakeholder within the Company as may be required.
Test new games, products and software if required, and provide feedback.
Work according to established standards as part of the DE Team alongside the DE Team Leader & Supervisors in the relevant operational location.

Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to careers @key-talents.com with “German Member Support Representative”, in the subject line.

www.key-talents.com
Follow us: https://lnkd.in/eDP4wY8

Descrierea companiei

Our Story

Key Talents was founded as a consultancy company focused on delivering state of art in recruitment, career advisory, training and IT Services solutions.

We deliver services for various industries and companies based in different countries. We at Key Talents consider that the borders are only imaginary lines when you want to find the right talent.

Who we are?

Our current team members have more then 10 years experience in their area of expertise. And we continue to expand our skilled team to support our clients` various requests in the most effective and efficient way.

Our expertise

We build strong relationships based on highest level of integrity, quality and expertise.

Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA trainings delivered for individuals or client’s internal teams.

Email: [email protected]

www.key-talents.com

Follow us: https://lnkd.in/eDP4wY8