GERMAN SPEAKING CUSTOMER SUPPORT REPRESENTATIVE

Hey you! Yeah, you! At REI we are looking for a sociable, enthusiastic and proactive colleague to be part of our German Customer Service team. We are a company that values talented people and supports a healthy working environment. One of our goals is to make you feel as a part of a family, always helping each other and facing all the challenges together.

The main requirements for this job are:

• Proficient German language, both written and spoken;
• Good English skills, both written and spoken;
• Good PC and Microsoft Office skills;
• Ability to stay calm when customers are stressed or upset;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritise and manage time effectively;
• Willingness to work on shiftsandand 2 weekends per month;
• Experience working with customer support is a plus.

Your responsibilities will be:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Identify and assess customers' needs to achieve satisfaction
• Cancel or upgrade accounts
• Communicating with customers through various channels: e-mail, chat and phone calls.
• Acknowledging and resolving customer complaints.
• Processing forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Work with customer service manager to ensure proper customer service is being delivered
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

How do we show you our appreciation for your hard work? Well, by coming to you with an attractive package of benefits.

What we offer:

• Net salary between 5250 and 6000 ron;
• Monthly bonus according to your and your team's performance (after the trial period of 3 months);
• Night hours, weekends and legal holidays paid additionally and in accordance with the legislation in force;
• Meal vouchers for the worked days;
• Gift vouchers on different occasions;
• Recommendation benefits program (corresponding to the vacant positions and bonus scheme);
• Transport subscription (STB and/or Metrorex) or their equivalent if you use your personal car;
• Free transport for the night shift (with Bolt);
• Medlife medical subscription (after the trial period of 3 months);
• Professional training;
• Team-buildings and socializing activities;
• Very good experience in working in a company with a nice, friendly and multi-cultural environment;

 So what are you waiting for? Click that apply button and let us meet for a coffee and a chat at our office.