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Responsibilities:
- Working with the Client Service Manager to ensure both contractual and operational Key Performance Indicators are met;
- Acting as an escalation point for all related issues raised by the client. Ensuring the fast resolution of these issues and also finding ways of preventing them from happening again;
- Financial Statements
- Develop tax strategy and plan
- Developing good client relationships;
- Developing a motivated and energetic team;
- Actively seeking opportunities for Continuous Improvement initiatives in cooperation with Client.
- Support/provide inputs for internal/external audit
- Quality Assurance
- Ensuring delivery of transitions processed as per SLA
- Ensures full attendance of team
- Meeting SLA Targets
Qualifications:
- Fluent English and German
- 5-8 years of strong domain knowledge with End to End RTR understanding
- Good working knowledge of MS Office (especially Excel, Word, PPT)
- Management experience required;
- Strong interpersonal and communication skills to be effective with management, team members and client;
- Ability to solve urgent matters and work under pressure;
- Ability to prioritize and schedule workload;
- Team player
Benefits:
- Temporary remote work due to the pandemic and return to office after the situation improves;
- Relocation package;
- Opportunity to work for one of the biggest brands in the world in a unique work environment;
- Great career opportunity with a leading international outsourcing company;
- Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
- Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.