Global Learning and Development Lead- BRASOV

REQUIREMENTS:

Very strong customer orientation
Great coaching and mentoring capabilities
Ability to clearly explain complex concepts
Strong Office products knowledge
Very good time/workload management skills
Ability to learn quickly and work independently
Ability to analyze of KPIs, CSAT and Quality data
Experience in learning and development/training creation or similar
Outstanding communication skills
Flexibility to travel, including abroad
Advanced English

RESPONSIBILITIES:

Offers development and certification of all Training Professionals and Support Roles
Using Results standard processes and methodology, evaluates learning effectiveness within the classroom through a program of regular observation of Training Professionals and through reviewing their performance data
Constantly evaluates New Hire curriculums and brings improvements to the current setup
Provides Reporting on training completion and performance
Attends calibration meetings with the Client’s L&D team
Conducts and attends regular meetings with site level training staff
Regularly visits assigned sites for live training observations, inspection and validation of performance and successful execution of training processes
Develops workshop materials based on KPIs and site needs

Our offer:

Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Lunch vouchers