Governance Operations

POSITION PURPOSE AND SCOPE OF WORK:

• Administration of the DGF module in Service Now
• Management and administration of RAIDEs records
• Administration of the Process Compliance Bot solution within Service Now
• Identifying issues based on points awarded by Process Compliance Bot and taking appropriate corrective actions
• Chairing client-facing meetings (not restricted to governance operations area) and documenting meeting proceedings via meeting minutes documents
• Preparing reports/presentations to demonstrate Governance operations performance
• Participating in Supplier Management meetings
• Identifying and formulating opportunities for improvement across the organization (not restricted to Governance Operations area)
• Ensuring that the process and work instruction documentation is compliant with theproject's documentation standards

Professional competencies:

• Attention to Details
• Extensive Analytical Problem Solving abilities
• Increased Decision Making & Judgment capacity
• Time /task Management
• Data Gathering and Research
• Proven experience in working within SIAM framework and cross tower supplier management.
• Process ownership experience or awareness is required as the role does include documentation management.
• Previous experience within Change Management, Major Incident Management or Service Level Management is desirable, and might be considered a plus.

REQUIREMENTS:

• Very good knowledge of SNOW
• ITIL certification – Intermediate level preferably
• Excellent communication skills, both written and verbal
• Flexible and well-motivated
• Strong team player with the ability to build relationships with both colleagues and external clients
• Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels
• Understanding the nature of IT service management