Hardware Support Specialist with German

What will your job be about?

How about being the single point of contact in IT matters for your client? Be it phone, chat, e-mail, social media or ticketing platforms, your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

- Providing Level 1 support for user requests around hardware, software, network and service issues
- Troubleshooting IT problems (incidents) according to the Standard Operating Procedures
- Handling social media / chats / phone calls, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time
- Coordinate incident resolutions with Level 2 and Level 3 staff
- Logging and keeping records of user queries.

What are we looking for?

- Hardware knowledge is a MUST.
- An advanced German language level is mandatory and a good English one.
- You will work as part of a large and friendly team so it’s important to be a team player (the team works from Monday to Friday from 10:00 to 19:00).
- We like customer management skills as well as a keen eye for details and problem-solving attitude.
And we will value your willingness to learn!

What can we offer?

- Work in the multicultural environment
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)