HELPDESK/ IT SUPPORT

For our business partner, a leading international healthcare, and diagnostics services provider, we are looking for a Helpdesk/ IT Support to provide enterprise-level assistance: resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.

BENEFITS:

• Meal tickets;
• Holiday Bonuses: Easter and Christmas
• Annual holiday bonus
• Health subscription

REQUIREMENTS:

• At least 2+ years’ experience in a similar role;
• Good knowledge of English written and spoken;
• Strong IT Helpdesk background;
• Self-motivated and proactive;
• Customer-oriented but also able to deal with conflicts.
• Self-motivated and proactive;

RESPONSIBILITIES:

• User helpdesk support (ticketing and attribution)
• Managing accounts and business application groups
• Analyze problems with users in laboratories / receptions
• Problems related to business applications (non-functional application, services, contracts, analyzers, invoices, cash registers, etc.)
• Different configurations related to company’s applications (services, contracts, analyzers, etc.)
• Support cash register (error codes, connection problems, etc.)
• Installation and configuration of new IT equipment purchased (from new equipment to full use in the company network, regardless of department / specific situation, at country level)
• Software installation and administration
• Workstation support for network users (diagnosing and resolving software or hardware issues)
• Field trips (all over the country) as needed (installation of new laboratories or rearrangements, configuration of a large number of IT equipment, situations that cannot be solved by remote intervention).
• Telephone support during business hours, morning shifts, and after schedule, subject to availability (at country level).
• Hardware configurations (IT standard according to intranet) with 3 months update, depending on market products, new versions, technical expertise price / quality ratio.
• Support for printers (setting up new printers, connecting them to servers and computers, investigating and fixing malfunctions, etc.)
• Installation, support, troubleshooting, configuration changes for barcode printers according to location / laboratory requirements;
• Communication between company and Prime Telecom VPN providers, Vodafone for Internet connection issues in all company’s locations.