Helpdesk IT support L2 (German &English)

Job purpose and context:
Successful candidates will be part of our customer support team dedicated to one of our key accounts.

Responsibilities:

- Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support.

- Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support

- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

- Demonstrate excellent customer service at all times

- Remote software installation via SCCM

- Rights attribution by using Active Directory

- Technical support for Windows, android, IOS, printers

- Support for Citrix , different applications specific for the client

Essential experience/skills:

Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization

Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony.

Spoken languages: fluent German/English

Previous service desk or customer care experience

Aptitude for providing positive customer service

Agreeability

Analytical skills

Accountability

Listening skills

Team player

Questioning skills

What we offer:

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria medical package

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package