Helpdesk Officer with Dutch

• Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.
• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat.
• Ensures that the phone/chat line is open at the beginning of the work program.
• Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates  wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary).

• Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction

• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem.

• Ensures a structured and high quality communication related to the open cases.

• Creates tickets to the IT support team whenever necessary.

Requirements:

• Fluency in English and Dutch
• Diploma / Degree holder or pursuing Bachelor Degree Courses
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage
• Very good analytical and problem solving skills
• Numerical competencies
• Customer-oriented
• Ability to adhere to TAT and timelines
• Attention to detail
• Active listening  combined with excellent written and verbal communication competences
• Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance