HelpDesk with Spanish and Italian

At Huawei Technologies, we are looking for people who share our vision: to enrich the life through communication. We are offering you a challenging position and the opportunity to grow with us. Join our Multilingual Customer Support Center! You have the chance to join a team of enthusiastic people who have built a strong, connected, well instructed and customer focused team.

We are expanding our TAC team and looking for students/ fresh graduates to join our wonderful and multicultural company! If you are in a search for an opportunity, this is the right place to expand your knowledge and develop your carrier.

To Do’s:

• Provides customer`s support in Spanish and Italian;
• You will receive customer requests by email/ web / phone, but mostly by email and web;
• Using our internal procedures, you will create the ticket and dispatch it to the engineers;
• In case of critical request you will follow a special procedure and you need to ensure that case is raised and handled within SLA time;
• You will be the interface between the customers, engineers and third parties and you will communicate clearly and effectively with participants;
• Perform surveys;
• You will follow up the upgrades performed in the customer`s network;
• You will frequently perform internal audits.

All you have to bring with you is:

• High school diploma or equivalent;
• Strong knowledge of Spanish,Italian and English language written and verbal;
• Proficient with Microsoft Office computer applications, specifically Excel.
• Much appreciated: minimum one-year Call Center experience;;
• Ability to meet established SLA's;
• Ability to work with confidential information;
• Willingness to work overtime when needed;
• Self-motivated and able to work as part of a team;

The rest is on us:

• Motivational salary package and annual performance bonus;
• Flexible work schedule;
• Paid 4 hours leave per month;
• Private Medical Insurance discounts;
• Opportunity to work on shifts;
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
• Internal training platforms.
• Gym discounts;
• Bookster;
• Weekly fruit day;
• Life time learning environment and tools.

If you are a positive person, people oriented and you can multitask, you are an awesome fit and we are more than happy to meet you.