Hospitality coordinator

Project mission

The mission of Hospitality Production (HPRO) is to plan, implement and deliver the various hospitality programs, catering, decoration and entertainment services for all the relevant target groups at a high level and in accordance with the agreed concepts, service levels and budgets.

The mission of the LOS Hospitality Venue Coordinator is to assist the LOS Hospitality Venue Manager in the set-up and operational implementation of the UEFA 2020 Hospitality Programs at the venue and to ensure a smooth execution, allowing for a consistently high and professional delivery and a top-class experience to all hospitality guests.

Hospitality Programs:
- VIP Hospitality hosted in the UEFA VIP Lounge (and Honorary Lounge, where applicable)
- Commercial Partners Hospitality hosted in the UEFA Club (or in dedicated areas, where applicable)
- Official Hospitality hosted in Private Suites, Prestige Lounge, The 2020 Club.

Key responsibilities

• Support the LOS Hospitality Venue Manager in the operational implementation of the VIP, Commercial Partners and Official Hospitality programs
• Monitor together with the LOS Hospitality Venue Manager the timely delivery of all services as per the agreed standards, layouts and service levels

Communication and cooperation

• Close collaboration and cooperation with the LOS Hospitality Venue Manager
• Liaise with all relevant internal and external stakeholders at the venue
• Assist the LOS Hospitality Venue Manager in the organization of day-to-day meetings with suppliers, regular reporting and debriefing as per UEFA requirements

HPRO workforce responsibilities

• Prepare the documentation used for the training of suppliers, hostesses and volunteers
• Participate in the training of suppliers, hostesses and volunteers
• Monitor the activity of the volunteers

Event-time responsibilities

• Support in the hand-over and hand-back
• Assist in monitoring on-site deliveries and ensure adherence to the planned schedule
• Assist the LOS Hospitality Venue Manager to ensure smooth set-up and implementation according to the approved hospitality concepts and timeline
• Check all on-site hospitality related directional signage
• Monitor event operations according to the required level of service and quality
• Support in the performance assessment of HPRO suppliers and measure KPI achievements
• Troubleshoot on-venue issues as they arise

Profile of successful candidate

Must-have requirements

• Experience in event/hospitality operations at major international events (ideally sports sector)
• Fluent in English (both oral and written) and in the local language of the venue
• High level of service-orientation, solution-oriented, team player with attention to detail
• Strong organizational skills
• Excellent communication skills
• Used to work with suppliers and external stakeholders
• Ability to remain calm and perform under pressure

Additional requirements

• Ideally knowledge of the corresponding stadium
• Any other language an asset

Full time 06 May - 1 July 2020

Job location- Bucharest