HR Admin Service Desk agent with Portuguese

Candidatul ideal

Reporting to HRSS process Lead, located in Romania
Critical skills required:

• Portuguese language is a must
• good understanding of the overall Human Resources processes
• ability to work under pressure

Descrierea jobului:

• Managing phone calls/ emails received from the Wipro candidates across CE by the application of the rules and specific provisions communicated at process level;
• Ensures the fulfilment of all activities and requests coming from respective country stakeholders ( employees, HR, etc )in connection with onboarding related documents;
• Proactive action with a view to effective management of helpline tickets;
• Process the information according to standard operating procedure and GDPR regulation as agreed in the company policies;
• Activities related to Background verification process- BGV- guiding candidates on the process and document update on specific tool
• Activities related to Onboarding: assets request order; medical scheduling, contract release with annexures, document collection, induction scheduling, welcome kit;
• Ensures the fulfilment of all activities and requests coming from respective country in connection with Social Security and Administration;
• Working together with specific support functions in order to ensure that technical issues encountered by candidates related to Onboarding and BGV tools are addressed in a fast manner
• Prepares reports related to the work volumes required by the customer;

Descrierea companiei

Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have overdedicated employees serving clients across 91 countries . Together, we discover ideas and connect the dots to build a better and a bold new future