WIPRO TECHNOLOGIES SRL

HR Admin Service Desk (English)-1 Year Fixed Term

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Reporting to HRSS process Lead, located in Romania

Critical skills required

  • advanced English level
  • 2-3 years of previous experience in Human Resources management
  • good understanding of the overall Human Resources processes, ability to work under pressure

 1-year position

Main responsibilities:

  • Managing phone calls/ emails received from the Wipro candidates across CE by following the guidelines and specific provisions communicated at process level;
  • Process the information according to standard operating procedure and GDPR regulation as agreed in the company policies;
  • Activities related to Background verification process- BGV- guiding candidates on the process and document update on specific tool;
  • Working together with specific support functions in order to ensure that technical issues encountered by candidates related to Onboarding and BGV tools are addressed in a fast manner;
  • Covering activities related to Onboarding: assets request order, medical scheduling, contract release with annexures, document collection, induction scheduling, welcome kit;
  • Covering activities related to employee administration (employee letters, labor contract & personal data changes); updating personnel files of current employees and archiving inactive files; time & attendance and leave management; benefits administration; exit process;
  • Ensures the fulfilment of all activities and requests coming from respective country stakeholders ( employees, HR, etc. ) in connection with Social Security and Administration;
  • Prepares reports related to the work volumes required by direct manager and other stakeholder;
  • Update the standard operating procedures and the process map in accordance with the changes requested by the client and according to the changes which occur from a legislative point of view;
  • Prioritizes accordingly the requests he/she receives from team leader in order to meet the accuracy criteria as per the SLAs made known at the department level;
  • Contributes proactively to the constant improvement and standardization of existing processes;
  • Offers other team members support for continuous improvement of the processes and the implementation of the proposed solutions;
  • At the request of the supervisor (Team Leader), performs or reports on the progress achieved by himself/ herself of any related to the country/ countries for which its offered support;
  • Providing back-up support in the absence of some of the team members;
  • Offers support or suitable training to the new team members.


    • Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have overdedicated employees serving clients across 91 countries . Together, we discover ideas and connect the dots to build a better and a bold new future.

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    • Locatie
      Timisoara
    • Tip job
      Full time
    • Publicat
      Acum 1012 zile

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