HR & Payroll Process Expert

Job title: HR & Payroll Process Expert

Alternative job title:

Job tags: payrol, hr

Job location: Bucharest, RO

Experience requirements: Entry level

Workfield requirements: Payroll

Contract type: Permanent part-time

Sector: HR Services, Recruitment & Selection

Locations: Romania - Bucuresti-Ilfov

Description

Role Summary:
Responsible for the delivery of multiple wing-to-wing HR Operations and Payroll & Benefits processes through effective relationship with the various internal & external stakeholders.
Essential Responsibilities:
HR and Payroll Administration (60%)
• Deal with all customer enquiries in a professional, courteous & timely manner
• Consistently follow defined HR and Payroll processes, challenging steps that may not make sense / add value
• Support the use of Global Payroll Tools by providing ongoing maintenance, configuration, testing and access control
• Maintain process documentation in accordance with relevant labor legislation & Data Privacy regulations
• Provide and maintain documentation of HR lifecycle, employee lifecycle and other HR processes
• Provide ad-hoc operational support for assigned processes
• Participate in internal and external HR and Payroll audits
Oversight of Service Delivery (20%)
• Monitor service delivery metrics and third-party supplier performance
• Take accountability for compliance with relevant legislation and GE policies
• Measure client satisfaction and develop & communicate action plan to mitigate any operational risk or to resolve escalated issues (NPS-detractor cases and escalations)
• Handle first level escalations and log into in CRM
Refinement of Assigned Process & Provision of Process Expertise (20%)
• Proactively seek customer feedback to identify areas for process improvement, standardization and productivity within assigned process. Participate and support projects.
• Advise on complex questions/requests from the HR community/regional Global Operations HR centre concerning the area of expertise in a professional, courteous & timely manner
• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
Key Performance Indicators
• Customer Satisfaction
• Feedback from GE HR and regional HR CoE colleagues
• Compliance & Controllership: zero compliance breach
• Documentation of processes

Offer

...

Required profile

Qualifications/Requirements:
"Experience of a HR or Operations process ownership rolein a fast-paced, customer-oriented environment
Process mind-set, understanding of core HRoperational processes
Decisiveness,self-motivation and ability to work with minimal supervision
Experience of driving strong performance from third-party suppliers & remote teams
Ability to prioritise multiple tasks & work to deadlines
Comfortable delivering against quantitative and qualitative performance metrics
Experience of analysing and improving operational processes in a matrix organisation
Proven ability to work professionally & proactively with a remote client base
Fluency in local language and English, with polite, professional communication skills
Ability to anticipate and resolve challenges
Strong IT skills including Excel, Word and Oracle
Confidentiality &controllership mindset
Supportive and enthusiasticteam player"

Company introduction

GE  drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.