HR Customer Service Advisor

Industry: Client Relationship Management / Service Delivery

Description

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. 

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the ., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems  daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .

Purpose of the Role: To provide support in English for UK employees in one or more specialized functions of HR such as Policies, Benefits and Compensation etc. Research internal database files and tables and manage requests received from Human Resource management and staff.

This is a perfect role for those that want to round their business knowledge or would like to pursue a career in HR. whilst the role is enjoyable it will test your skills and grow your competencies.

The HR Customer Service Advisor is focused on:

• Responds to telephone and e-mailing queries related to various areas of Human Resources queries following company policies and procedures.
• Communicates appropriate options for resolution in a timely manner.
• Informs employees about services available and assesses customer needs.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies.
• Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records.
• Maintains databases and employee records handling highly confidential material and provides information to HR staff on matters pertaining to personnel forms and records.
• Gathers information, researches/resolves inquiries and responds to e-mail queries related to transactions and benefits.
• Communicates appropriate options for resolution in a timely manner.
• Perform peer checking activities.
• All other duties as assigned.

Requirements:

• Fluent level of English written and verbal is a must.
• Must demonstrate strong interpersonal, speaking, and writing skills.
• Must be proficient in using Windows Operating System as well as Microsoft Office applications (Microsoft Word, Excel, and PowerPoint). Experience with PeopleSoft, SAP is an advantage.
• Must demonstrate excellent analytical skills.
• Ability to work towards deadlines.
• Positive attitude and solution-oriented thinking.
• Flexible and eager to learn.
• Someone who can thrive under pressure.
• Be able to work within a large organization and maintain solid relationships with your team members not only situated in your local office but also in other countries.
• HR related experience would be an advantage but not essential.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.