HR specialist with Polish

Responsibilities:

• Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
• Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
• Completes simple Human Resources and Payroll related transactions
• Documents and follows up all employee inquiries, issues and transactions
• Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
• Works as a team member focusing on customer service
• Suggests methods to update, simplify, and enhance processes, procedures, and technologies
• Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
• Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries
• Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements

Ideal candidate:

• Advanced Polish language knowledge (oral and written)
• Customer service focus and strong interpersonal skills required
• Listening skills, reliability
• Strong analytical and problem solving skills
• Strong verbal/written skills and attention to detail
• Ability to consistently deliver high quality customer service in a professional manner
• Taking initiative in a proactive manner to improve own and team work practices

Benefits:

• Opportunities to grow & develop in a start-up environment,
• Dynamic and multicultural working environment
• Great training opportunities
• Motivational financial package
• Meal tickets
• Medical insurance

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