Incident Management Officer with Czech

Acest anunț a expirat și nu este disponibil pentru aplicare

What are your responsibilities? 

  • Respond to the technical incidents reported by the business customers through a system of ticketing; 
  • Investigate, diagnose and assign the incidents to the right engineer; 
  • Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner; 
  • Act as a point of contact for customer requests and coordinate internally within multiple departments ; 
  • Intervenes if customer is unhappy with the troubleshooting process; 
  • Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers; 
  • Create weekly, monthly, quarterly reports with the incidents opened/resolved;
  • If needed, you might travel for client visits on site. 

Are you the right fit for the job? 

  • You are fluent in Czech & English; 
  • You are familiar with MS Word, MS Excel, MS Outlook; 
  • You are not experienced in the job field, but you want to develop your skills together with our professionals; 
  • You are a team player with good communication skills; 
  • You are self-motivated, with a positive attitude and approach; 
  • You are able to solve urgent matters and work under pressure; 
  • You are responsible in a work environment 

 What’s in it for you? 

  • Gain access to an extensive curriculum of training including Czech language courses and rejoice the guidance of your career counselor, mentors and people advisors; 
  • Work from home 2 days/week; 
  • Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform 
  • Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects; 
  • Opportunity to be involved in sports activities and volunteering initiatives. 

Întrebări frecvente

  • Câte locuri de muncă sunt disponibile la Accenture Operations pe Angajat.ro?

  • Cum pot să fiu primul care să afle când există locuri de muncă noi la Accenture Operations pe Angajat.ro?

  • Pe ce poziții are Accenture Operations locuri de muncă disponibile prin Angajat.ro?