Incident Management with French/German/Russian

What are your responsibilities?

• Respond to the technical incidents reported by the business customers through a system of ticketing;
• Investigate, diagnose and assign the incidents to the right engineer;
• Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
• Act as a point of contact for customer requests and coordinate internally within multiple departments ;
• Intervenes if customer is unhappy with the troubleshooting process;
• Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
• Create weekly, monthly, quarterly reports with the incidents opened/resolved;
• If needed, you might travel for client visits on site.

  Are you the right fit for the job? 

• You are fluent in French/German/Russian & English;
• You are familiar with MS Word, MS Excel, MS Outlook;
• You are not experienced in the job field, but you want to develop your skills together with our professionals;
• You are a team player with good communication skills;
• You are self-motivated, with a positive attitude and approach;
• You are able to solve urgent matters and work under pressure;
• You are responsible in a work environment

What’s in it for you?

• Gain access to an extensive curriculum of training including German language courses and rejoice the guidance of your career counselor, mentors and people advisors;
• Work from home 2 days/week;
• Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform
• Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
• Opportunity to be involved in sports activities and volunteering initiatives.