INSIDE SALES RENEWALS REPRESENTATIVE

Responsibilities:

• Generation of renewal quotes using Excel, Salesforce CRM and ERP systems 90 days prior to maintenance expiration
• Manage and maintain support contracts while maximizing service revenues through renewing, up-     selling and reinstating maintenance support contracts
• Research and data analysis using multiple data sources to compile complex, itemized renewal schedules
• Contact and follow-up with customers and partners to ensure timely maintenance renewal and negotiate final close
• Assist customers with any product discrepancies in their install base and work with appropriate internal departments to make corrections as necessary
• Work with various Ixia departments to ensure policy compliance and timely maintenance renewal
• Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate
• Remain knowledgeable of Ixia solutions, systems and processes to assist in selling maintenance renewals

Requirements:

• Min. 2-3 years industry related experience in renewal sales – networking, telecommunications, or software sales industries preferred. Sales experience is a plus.
• Proficient in Microsoft Office applications, ERP systems and CRM tools such as Salesforce and Oracle
• High level of Microsoft Excel knowledge – ability to do VLOOKUPs, Pivot tables etc
• Excellent Analytical, research and problem-solving skills
• Ability to multi-task, prioritize, and work independently
• Knowledge and ability to forecast maintenance bookings
• Establishes goals, monitors progress toward them, and ultimately achieves these goals
• Compelling and persuasive when engaged with individuals or teams inside and outside the company
• Ability to build relationships and work well across functions
• Highly driven individual with experience in a collaborative team environment
• Bachelor’s Degree Preferable.
• English - advanced