IoT 2nd Line Operations Engineer

We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything. 

 Reflect on what your motivation is to come on board! We’re eager to hear your story. 

We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course. 

 Your day to day: 

Actively participates in software and hardware solutions development projects for customers of Internet of Things services in the Vodafone portfolio. Ensures the transition of software and hardware solutions from the development environment to the operational environment through a validation, testing and implementation process. Operates and ensures a high availability of services, regularly develops automation scripts. Implements changes and maintenance works on the software solutions used by the client, writes documentation for implementing and changing the current configuration / code and implements according to the procedures.

With these activities, you will have a great impact on our business: 

• To deliver technical support for network applications and systems (2nd Line support)
• For some of the services provided, to modify and adapt the software solutions for a better performance and experience offered to the customers.
• To review the technical and functional specifications of information systems and to implement them in the process of modifying or adapting hardware and software solutions;
• Performs an impact analysis, proposes, develops and implements technical solutions related to the basic functionality of the software, with the final result of solving incidents and advanced technical problems and thus improving customer experience.
• Provides high-level technical support and operatively resolves incidents in the functionality of hardware and software systems.
• Identify automation opportunities and develop the needed scripts
• For each of the supported platforms it is ready to participate in the creation of documentation and procedures.
• He is ready to work on-call outside the normal working hours.
• Works in accordance with operational agreements and for meeting key service performance indicators (speed, response time, error rate)

With these skills, you are a great candidate: 

• Work experience in Telecom Core Packet Switch: GGSN, PGW, SGSN, MME, DNS, BIG-IP
• Hands-on experience in working on Cisco, Juniper.
• Good knowledge of Telecom Networks (both PS and CS): GSM, UMTS, LTE, NB-IOT
• Expert hands-on experience in working on Affirmed, Cisco, Juniper, F5 equipment.
• Knowledge of the following protocols: GTP, RADIUS, Diameter, IP, BGP, MP-BGP, MPLS, L3-VPN, IPSEC
• Experience using Linux/UNIX or other open source operating systems.
• Experience using virtualization systems (VMWare, etc.)
• Practical experience in using packet sniffer and analysis tools like Wireshark, Ethereal (tcpdump. etc)
• Experience in solving advanced problems, detailed analysis and implementation of solutions
• Experience in a multinational environment
• English proficiency (B2-C1)
• Programming experience of any kind (Python, Perl, Bash, etc.).
• Work experience with: C-SGN, GTP –Proxy, PCRF
• Relevant networking certifications: CCNA, CCNP, CCNP Service Provider
• Experience in administration of monitoring systems: Grafana, Cacti, Nagios

Sounds like the perfect job? We’ve got even more to offer: 

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week! 
• Medical and dental services 
• Life insurance 
• Dedicated employee phone subscription 
• Special discounts for gyms and retailers 
• Annual Company Bonus 
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
• You get to work with tried and trusted web-technology 
• Getting in on the ground floor of and technology changing company 
• Flexible Vacation – Take time off when you need it, we trust you! 

Sounds interesting? Apply! 

#_VOIS