IPTV Front Office Software Engineer

At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.

What you’ll do with us:

• Supervision 24/7 of all Project related services and applications in accordance with the agreed service levels;

• Take the first corrective actions to isolate and neutralize the incidents and if necessary escalate to next technical level support;

• Dispatch and control 1st line Field Service technicians.

• Network surveillance, 1st Level restoration and preventive maintenance;

• Work utilizing pre-prepared Instruction SETS, Script commands, etc.;

• Handle 80% of upcoming issues and 20% escalate to Back Office;

• Ticket record and solve standard problems;

• Interaction with other technicians, customer technical staff and other groups within Service Delivery organization;

• Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level;

• Report on relevant KPI’s in relationship to agreed levels;

• The engineer will be the responsible team member, working in a shift 24x7.

What you’ll need:

• Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering;

• Experience with ICT operations and maintenance support is a plus;

• Experience in a monitoring environment using a network management system;

• Experience in a Network Operations or IT service desk environment;

• Good understanding of IT technologies;

• LINUX: navigation, system health status, processes, find combinations commands SQL: basic SQL commands, results of some queries, how to combine /sort tables

• IPTV projects knowledge could be a plus

• Previous experience in NOC environment could be a plus.