IT endpoint support

Responsibilities:

IT endpoint support on hardware, networking and system software is mainly responsible for the correct running of computer systems and network, ensuring that users get maximum benefits from them.

• install and configure computer hardware, operating systems, system software
• monitor and maintain computer office & industrial systems and network
• troubleshoot system and network problems, diagnosing and solving hardware or system software faults
• replace parts as required
• support the roll-out of new system software
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits by ticketing system
• rapidly establish a good working relationship with the users and other professionals, such as software developers
• support and advise the user on appropriate actions; talk users through a series of actions, face-to-face or remotely, to help set up systems or resolve issues
• test and evaluate new technology
• design and execute network extension
• contribute to ongoing projects
• follow up the backup jobs and provide restores
• follow-up and deploy the antivirus clients
• monitor the system using dedicated tool
• daily survey of the datacenter, act and/or related reports
• maintain adequate equipment stock levels and accurate asset inventory
• manage the schedule of the breaks related the working program, by given application
• priorities and manage many open cases at one time
• organize and streamline operational tasks to reduce the potential for errors

Expected abilities:

• deal fast with problems and achieve immediate results in all situations; excellent troubleshooting skills
• preventive thinking and acting
• team player, receives and shares knowledge
• appetite for continuous learning
• efficient communicator