IT Global Service Delivery Manager with German

Ready to be #DifferentByDesign? Take the opportunity to become part of a company where the Customer Experience is a passion. In Concentrix you can experience an exceptional work environment, where you will have endless opportunities for learning and professional growth.#OneBoldFuture

Your main tasks as IT Global Service Delivery Manager:

• Your main focus is on building strong and mutually beneficial relationships with the customers assigned to you as well as with the contact persons within the Concentrix organization.
•  You are the central contact person for our customers for all IT relevant topics, be it new business, change, growth, projects or incidents
• You make sure that our customers are very satisfied with Concentrix IT
• Together with our customers, you will develop innovative solutions to increase added value and optimize satisfaction with Concentrix as a service provider
• You are the central link between the customer and the global Concentrix IT and are available as a central contact person in case of problems and create transparency
• You make sure that the agreed SLAs (Service Level Agreements) are met

The main skills we are looking for are:

• Successfully completed training in the IT field or studies with IT focus or comparable qualification is desirable
• You enjoy communicating with customers and are a solution provider
• You have already gained experience in the IT sector
• In German and English you show your strong communication skills and persuasive power
• Excellent listening, negotiating and presentation skills
• Proven ability to manage multiple projects at the same time with a strict attention to detail
• In MS Office and Internet research tools you move safely and gladly
• You work independently, set priorities and are eager to learn new things
• Team play, flexibility and enthusiasm are important to you

We looking forward to meeting you!

Join us at   Different by Design!