IT Help Desk Support with English

What you will do:

• Act as a team member of the internal IT department of the group and provide 1st + 2nd level
  technical support
• Be the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Direct issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Maintain a high degree of the internal customer service for all support queries and adhere to all
  service management principles
• Take ownership of user queries and be proactive when dealing with user issues
• Create tickets using the ticketing tool (Classic Desk)
• Identify and suggest possible improvements on procedures

Job requirements:

• Proficiency in English
• SAP administration basic knowledge
• Active Directory
• Windows7 / Windows 10 / Windows experience
• MS Office Package
• Basic Networking knowledge
• Network Monitoring tools (Nagios, Nexthink, etc.)
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field.

What we offer:

• Shape the mobility of tomorrow
• Work on innovative and cutting-edge challenges and projects in the automotive industry with the perspective of implementing own ideas and solutions.
• A friendly and inspirational work atmosphere in a young team
• Competitive salary on the market
• Appealing benefits like meal tickets, health & life insurance, sport activities.