IT Helpdesk Analyst English/ German

IT Helpdesk Analyst with English or German (Project Based)

Candidatul ideal

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:

• Proficient in Windows operating system.
• Cisco AnyConnect and Avaya Communicator desirable.
• Any Bachelors degree / diploma or equivalent.
• Certification or knowledge in ITIL.
• Willing to work under 24/7 support.
• Provide user support to quickly diagnose and resolve desktop issues.
• At least 18 to 36 months experience in a similar Desktop support role.
• Good verbal & written English communication.

Descrierea jobului

RESPONSIBILITIES AND END RESULTS:

• Experience of remote troubleshooting, where physical presence is not possible.
• Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP, Cisco VPN and Internet setup.
• Trouble shooting hardware, software & networking problems.
• Setup and troubleshoot voice applications, like Avaya Communicator.
• Password creation & resetting to end users through remote desktop.
• Installation and configuration of Windows based operating systems.
• Managing and updating Windows patches for Desktops and Laptops.
• Trouble shooting of all types of Hardware and software applications problems.
• Installation and configuring of wireless Data Cards in users' endpoints.
• Exposure in Active Directory user creation & deletion.
• User group policies creation & modification.
• Monitoring of virus issues through Symantec Endpoint Protection antivirus.
• Remotely resolving application problems and network problems and mail configurations through remote desktop sharing.
• Resolving tickets within the SLA which is raised from End User side.
• Maintaining Assets through Asset Management Tools.
• Design and integrate specifications for systems.
• Participate in an on-call rotation.
• Recommend new processes and procedures, equipment and software.
• Communicate and interact with the other team members or colleagues to ensure coordination and cross-training.

OUR BENEFITS PACKAGE:

• Attractive salary package.
• Meal tickets.
• Private medical insurance.
• Working in a friendly and multinational environment.

Descrierea companiei

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.