IT Helpdesk Officer

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We are looking for a bright IT Helpdesk Officer to strengthen our Infrastructure team.

Responsibilities:

• Should have outstanding organization and communication skills;
• Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
• This position also requires mobility, international travel being necessary;
• Responsible for new employees on-boarding – preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
• Various internal platforms administration;
• Responsible for all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
• Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN cables or connectors);
• Keep track of and add to internal inventory systems of all new and existent IT equipment.

Requirements:

Working knowledge of information technology infrastructure including:

• Various operating systems: Windows 10 and MacOS (basic Linux is a bonus); Android and IOS for mobiles;
• Basic Networking: TCP/IP, wired and wireless networks configuration, VPNs;
• PC Hardware configuration & diagnostic;
• Network peripherals: multi-functional printers, scanners etc;
• Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
• Services: Windows Active Directory, Office 365 Administration;
• Previous Experience with a Service Desk Solution like Jira/Confluence/LanSweeper will be considered an advantage;
• Strong internal customer orientation;
• Strong improvement orientation;
• Excellent oral and written communication required in both English and Romanian;
• Computer Science, Electronics or similar.

Perks and benefits:

• Headquarters in the heart of the city, at Unirii Square
• Flexible schedule
• Private Medical Subscription
• Daily Catered Lunch
• Our own in-house gym, health & well-being programs
• Bookster subscription & Books corner (online and offline)
• Fun corner: pool, ping pong table, PS4, lots of board games
• Internal & external training
• Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
• Extra vacation days with every year inside the company
• Anniversary Gifts
• Fruits Tuesday