Join us! Make a difference!

The IT Service Desk Officer is responsible for ensuring customer focus in a timely and

efficient manner, while adhering to Raiffeisen Bank values and standards . With a detail

oriented mind, he/she is always eager to improve the existing procedures in order to

contribute to our customers’ satisfaction.

Your responsabilities:

You will achieve your results by being a reliable colleague, motivated and well-organized and by forming the essential link between IT and the end users
Act as a single point of contact for all end users regarding IT issues and queries
You will record and classify received incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Log all incident/service request details, allocating categorization and prioritization codes
Provide first level investigation and diagnosis of all Incidents and service requests
Verify resolution with users and resolve incidents in ITSM tool. Keep the customer updated with the current status of his incident
Assign unresolved incidents to appropriate level 2/level 3 support groups
Escalate Major Incidents to senior analysts
Ticket monitoring according to internal service level agreements

What we offer:

Câte locuri de muncă sunt disponibile la Raiffeisen Bank S.A. pe Angajat.ro?

Există 0 de locuri de muncă la Raiffeisen Bank S.A. pe Angajat.ro chiar acum.
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Pe ce poziții are Raiffeisen Bank S.A. locuri de muncă disponibile prin Angajat.ro?

In acest moment, Raiffeisen Bank S.A. angajeaza pe urmatoarele posturi:

IT Service Desk Officer