IT Service Desk with French

Salar net
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Descrierea jobului

Adecco Professional & Executive Search Division is looking for its client, a leading global provider from its field, an IT Service Desk with French.


The service IT Service Desk with French will provide first level software, hardware and networking support through:

  • Fielding incoming help requests by providing first-level IT support to either provide First Line resolution or escalate incidents in a timely manner
  • Provide updates within the stipulated period and track open incidents until closure.
  • Provide tech support over Phone/Emails and Chats

Responsibilities:
  • Fielding incoming help requests by providing first-level IT support to either provide First Line resolution or escalate incidents in a timely manner
  • Provide updates within the stipulated period and track open incidents until closure
  • Provide tech support over Phone/Emails and Chats
  • Provide in-house IT support to end-users via Phone, Email and Chat
  • Provide support in fluent written and spoken English and French
  • Diagnose and resolve: Virtual/physical desktop support problems, Hardware issues (printer, iPhone/Android configuration and other peripheral devices), Software (outlook configuration, OneDrive, OneNote, other MS applications), Network related issues (VPN, WIFI)
  • Install applications and updates through SCCM
  • Administer and support user accounts on AD, Office 365 and business-critical applications (SAP, Salesforce, QlikView etc.,)
  • Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up until closure
  • Co-ordinate problem tickets with internal teams, POC for liaising with business users and the resolver teams
  • Provide 1st level support to users throughout the business via phone, chat, email, or ITSM


Knowledge Skills and abilities:
  • High level of IT technical skills with extensive troubleshooting capabilities to identify the root cause
  • Excellent written and oral business communication skills in English and French – C1/C2
  • Knowledge of fundamental operations of commonly used software, hardware and other equipment
  • Ability to provide technical support over the phone; excellent telephone manner, professional demeanour, previous customer service experience essential
  • Multi-tasking abilities & time-bound performance
  • Independent Research and Learning

Descrierea companiei

Grupul Adecco este lider mondial în furnizarea de servicii specializate de resurse umane. Serviciile pe care le oferim vin ca o oglindire a cunoașterii pieței din România și a înțelegerii clare a nevoilor clienților, ca rezultat a 50 de ani în care am acumulat experiență și cunoștințe și în care am implementat tehnici și metode moderne de lucru.

Întrebări frecvente

  • Câte locuri de muncă sunt disponibile la Adecco Romania pe Angajat.ro?

  • Cum pot să fiu primul care să afle când există locuri de muncă noi la Adecco Romania pe Angajat.ro?

  • Pe ce poziții are Adecco Romania locuri de muncă disponibile prin Angajat.ro?