Euromaster Tyre & Services Romania SA

IT Service Manager

Acest anunț a expirat și nu este disponibil pentru aplicare

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  • Be accountable for incident, problem and operations management for the services and applications in scope; responsible for major incident and crisis management;
  • Manage the SLA/OLA’s with the key business partners and/or external providers to ensure IT services are delivered according to business needs and expectations;
  • Manage day to day delivery of services in order to achieve the agreed SLA’s;
  • Monitor and measure performance of IT services and recommend changes/improvements where needed;
  • Provide quality and operational review reports and detailed descriptions or reports where necessary;
  • Be involved in projects transitioning IT services into production;
  • Build strong relationships with all Euromaster stakeholders providing constant transparent communication with regards to IT services within the domain;
  • Manage all operational services incidents being involved in all aspects of solution finding;
  • Possess high customer service skills and a very good analytical thinking;
  • The processes are executed in a coherent way between the different countries;
  • Efficient collaboration between the roles involved in service delivery;
  • The KPI’s necessary to monitor the process implementation and their performance are defined;
  • Regular monitoring of the IT services assets;
  • Facilitate the changes in the run activities (for existing products or services or newcomers) on request of the service transition entity;
  • Risks are anticipated and duty to alert is performed;
  • Develop support framework training materials, set training schedule for the support groups members and perform trainings in the area of ITSM.

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  • Locatie
    Bucuresti
  • Tip job
    Full time
  • Publicat
    Acum 1794 zile

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