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IT Support Associate I
Acest anunț a expirat și nu este disponibil pentru aplicare
Job title: IT Support Associate I
Alternative job title:
Salary:00EUR / MONTH
Job location: Bucharest, RO
Experience requirements: Mid-career
Workfield requirements: IT-Consulting
Contract type: Permanent full-time
Sector: IT & Internet
Locations: Romania - Bucuresti-Ilfov
Description
This job is a job position for the Spanish Virtual Ops Tech Support (VOTS) Tier I team. VOTS team is in charge of assisting VCS employees and new hires during onboarding process and of reducing the overall IT traffic that flows to the Global IT Helpdesk. Among the type of contacts that a VOTS member can handle are first connection support, self-service walk through, New Hire questions, CSOS, Software/computer education, VPN, Gemalto tokens, Softphone related questions, and escalation to Helpdesk. VOTS Tier I members escalate calls to Tier 2 support who currently provides a dedicated escalation format to T1 and leadership, with the ability to deep dive VCS specific issues including CSOS troubleshooting/replacement. These escalations are sent via TT to the tier 2 team for further review. The role includes paid training, leadership opportunities, and dedicated resources to support your ongoing growth and development.
Offer
Spanish Virtual Operations Tech Support I is open from 06:00 to 00:00 CET. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules may change based upon business need there may be mandatory overtime. Working hours for all staff increase substantially during our peak season. In order to support our customers, vacation requests are not granted during our peak season. You may also be required to work on any/all major holidays.
Required profile
BASIC QUALIFICATIONS
· Must read, write, and speak fluently in Spanish and English
· You must be in good standing.
· The ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
· 3-month experience in technical troubleshooting (First Responders, Technical support for Amazon Devices)
· Experience with basic computer/network concepts and terms.
· The ability to quickly adapt to differing operating systems while troubleshooting with the customer.
· Able to apply critical thinking to determine next steps needed to resolve contacts.
· Ability to empathize with and prioritize internal customer needs.
· At least 3 months’ experience handling Retail Phones.
PREFERRED QUALIFICATIONS
· Multilingual (English, German, French, Italian, Japanese, or Spanish)
· Technical background / Understanding of basic computer/network concepts and terms.
· The ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
· Should be internet savvy and have technical aptitude, self-driven, motivated and task driven individual who can learn fast and operate with minimal support from manager.
· Be able to effectively create trouble tickets that are clear and concise to the issue and resolution.
· Strong verbal and written communication skills.
· Strong soft skills to deal with CSA connectivity issues.
· Able to adapt to fast paced environment.
Company introduction
Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses scale and grow. Millions of customers currently leverage AWS cloud products and solutions to build sophisticated applications with increased flexibility, scalability and reliability. Tens of thousands of customers use a broad range of AWS services. This has accelerated AWS’ pace in machine learning, artificial intelligence, internet of things, and serverless computing.
Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. Here at AWS, you’ll experience unparalleled ownership and impact on our products, and be empowered to innovate and deliver. Come build the future with AWS.
Amazon is an Equal Opportunity-Affirmative Action Employer – Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
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