IT Support Consultants (Exchange, AD, Security)

ITSDONE Romania (part of the Austrian group ITSDONE Holding) is regional IT service provider and an SAP partner for the Romanian market.

We aren IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.

For one of our support projects we are recruiting senior IT Support Consultants to be part of our System Management Center Team.

We offer

• Training with company's & customer's consultants 
• Access to interesting customer specific systems
• Friendly & relaxed environment proper for personal & professional development

Goal

• Monitoring & Ensuring the operation of various services including Exchange, Global Printing, Mobility Management, Email and Endpoint Security
• Responsibility for the initial troubleshooting of enterprise system outages.
• Working on incidents, coordination of incident solution in a 24x7 shift model

Main duties & responsibilities 

• Alarm monitoring (Nagios, Splunk)
• System administration Unix, Windows, Database
• Enterprise Mobility Management (VMware AirWatch, Microsoft Intune)
• PowerShell scripting
• Troubleshooting on clients, . Windows or MAC with Outlook, Office 365
• Global printing support including driver installation and troubleshooting on Windows and MAC clients
• Operations of Anti-Spam-Solution (Message Tracking, Management of Rules)
• Operations of Email & Web Security Solution (Cisco IronPort, Fortimail)
• Operations of Endpoint Security Platform (enSilo)
• File-hosting service administration (Egnyte, OneDrive)
• Documentation
• Reporting (KPI)

Interfaces

• User Helpdesk (communication in English and mainly via e-Mails and tickets)
• 3rd Level support teams (Windows, Unix, Database, Backup)

Professional Skills

• WinServer
• Unix RedHat, SUSE, CentOS, Mac
• Windows XP – 10
• Network & Security
• Database
• Exchange/Office 365
• Nagios / OTRS
• ITMS
• ITIL basics
• Airwatch

Soft Skills

• Service and customer orientation
• Ability to work independently
• Analytical thinking and a structured way of solving issues
• Pro-activity
• Enthusiastic personality
• Accuracy and operational readiness
• Very good English skills (spoken and written)
• Ability to read in German is a plus

If you think you match our profile and you're ready to extend your IT career, don't hesitate to send us your CV!

ITSDONE Romania Team

#Efficient #Personal #Flexible