IT Support Helpdesk – German language

What will you do:

• System maintenance for a variety of virtual and business-user machines, as well as system platforms.
• Use of SCCM for Software, Remote and Machine handling.
• Troubleshooting and fixing network related issues.
• Troubleshooting MS Windows, Office as well as related external and internal system applications.
• Remote Connection aided troubleshooting.
• Creation and management of Cisco Telepresence conferences.
• Creation and management of Service Desk, as well as Incident Tickets in correlation with the described issue and the solution group.
• Respond to service requests via Phone, Ticket and E-mail in regards to SLA and OLA terms.
• Maintaining a relaxed and business-casual attitude with Business-Users and Clients.
• Communicate possible technical or other difficulties to team members for case-optimal handling.

You’re a great fit if you have: 

• Education and Experience with-in the IT (Service-Desk) field.
• Solid knowledge of MS Windows7 and Windows10, as well as Office2010 and Office365 with their respective functionalities.
• Base knowledge of non-Windows Operating Systems.
• Business-Daily and -Critical application knowledge is appreciated.
• Strong service, quality and client orientation.
• Able to work independently as well as with-in a team environment.
• Able to convey information in both spoken as well as written German and English.
• Objective and solution oriented.
• Flexible and Reliable.

What we offer?

• Opportunity to learn and work with a variety of technologies
• Career programs
• Multicultural, Agile environment that encourages new ideas and innovation
• Flexible working hours
• Lunch ticket
• Health and life insurance
• Private pension
• Fitness centers discounts, sports activities and other company events
• Good transport connections and free parking
• Relaxation area 
• Free account
• And…fresh orange juice, good coffee, fresh fruits.