IT support specialist - remote

What will your job be about?

How about being the single point of contact in IT matters for your client? Be it phone, chat, e-mail or ticketing platforms, your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

• Providing Level 1 support for user requests around hardware, software, network and service issues
• Troubleshooting IT problems (incidents) according to the Standard Operating Procedures
• Handling e-mails / chats / phone calls, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time
• Coordinate incident resolutions with Level 2 and Level 3 staff
• Logging and keeping records of user queries

What are we looking for?

• Very good PC knowledge

• University graduate (technical profile - advantage) and at least one foreign language

• Self-motivated with ability to work both independently and as part of a team;
• Problem solving attitude and client oriented;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Patience, empathy, diligence;
• Responsible, mature and punctual behavior;

Who is Genpact?

Genpact stands for “generating business impact”. We are the largest international provider of business services in Romania. We architect the Lean Digital SM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency and business agility. Our hundreds of clients include more than one-fourth of the Fortune Global 500. We have grown to over 25 countries, with over 4000 colleagues in our European centers.