IT Support Specialist with French

Hello!

Would you like to work in one of the most stable areas of the moment? Come and work for Orange!

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this time - your activity will be carried out remotely, during the whole period of the pandemic, and then you will work at the dedicated Orange headquarter.

As an IT Support Specialist you will participate in the support activity of the corporate solutions for the Orange Group. The services you will be supporting are generally based on Exchange, Skype, Active Directory, PKI, Identity Access Management and McAfee AV technologies.

As part of the Corporate Post Delivery team you will be involved in the following activities:

• Support Level 2 of the Corporate solutions for the Orange Group internal customers;
• Collection, analysis and implementation of users authorization requirements;
• Sharing of your technical expertise within Orange Group;
• Managing the change management process in order to ensure that the change workstream is handled in an effective and efficient manner.

What you`ll be doing:

• Working to support the Corporate solutions for the group you will be integrated in the support team to solve all technical issues reported by the Orange group customers and propose solutions or escalate to the upper technical level;
• Make all requested changes according to the defined processes and will perform regular checklist to control the consistency of the information;
• Collaborate with the Engineering teams and use all our Suppliers support contracts.

Aim:

• Contribution to the Level 2 support activities with respect of the SLA;
• Share the competencies over the group with integration in the experts community;
• Answering to the countries requests by giving the rights on the corporate application / trace the requests;
• Improve & keeping a good relationship with our customers;
• Ensure that the change workstream is managed in an effective and efficient manner.

Activities:        

• Participate in technical support (incidents, changes);
• Complete and document the knowledge database with technical procedures, operational support guides;
• Provide solutions to internal technical requests, in pro-active or reactive mode
• Manage & lead the change management process, instances;
• Provide reporting for the change process;    

What you need to have:

•  Technical competency on MS products (priority according to order):

• Adaptability to work in an international and remote environment;
• Capacity of analysis and synthesis;
• Experience in support environment;
• Very good communication skills;
• Ability to collaborate technically with other groups;
• Troubleshooting skills;
• Team work spirit;
• Openess towards working with international teams;
• Autonomy;

Language(s) and level(s) required (elementary, intermediate, fluent, bilingual):

English: fluent;

French: intermediate (at least);

Educational background:

Engineering Degree or related           

[Orange Perks] What’s in it for you, should you choose to work for a TOP EMPLOYER?

• Contract type: Full Time;
• Performance Bonuses – Biannually, based on your results & the company’s;
• Other Bonuses – for Excellence in Innovation & Profit sharing plan;
• Loyalty Bonuses, if you extend your stay;
• Electronic Meal Tickets - as you imagine;
• Medical & Life insurance for you / facilities for your family, too;
• Work From Home & Flexible Working Hours;
• Short Friday & Hello HUB - a different kind of office, should you need a change of scenery; Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication!];
• Special grants on Smartphones & devices;
• Discounts & installments for Orange products & services;
• Orange Learning, Remote Learning, Trainings & Career plan mentoring;
• Wellbeing Program – we support your Zen;
• Flexible benefits [like special discounts on Gym subscriptions, Tickets for your infant’s nursery, Pension Package or other things you might be interested in];
• In case of travel: daily allowance, transport and accommodation.
• & more!

You could be working in an organization with great colleagues and team spirit supporting your professional development.

Apply and let’s have a remote-talk – we care for our candidates, all the interview stages are online!

Love,

ORANGE – a digital company