IT Support Specialist with French

RESPONSIBILITIES:

• Provide first line IT technical support with accurate and creative solutions to customer problems;
• Research, resolve, and respond to general issues (office, windows, outlook, internet, specific applications) received via telephone calls and e-mails from different kinds of customers;
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
• Demonstrate excellent customer service at all times.

REQUIREMENTS:

• Spoken languages: advanced French and English (B2/C1);
• Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;
• Availability to work in day shifts.

BENEFITS:

• Permanent contract;
• Central building offices with excellent view on the city, top facilities and equipment;
• Competitive salary;
• Performance bonus;
• Meal tickets and gift vouchers;
• Training opportunities;
• Regina Maria medical package;
• Copayment 7Card;
• Massage at the office day.