IT Support with Russian

What are we looking for?

An advanced Russian level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!

What will your job be about?

How about being the single point of contact in IT matters for your client? Be it phone, chat, e-mail or ticketing platforms, your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

- Providing Level 1 support for user requests around hardware, software, network and service issues
- Troubleshooting IT problems (incidents) according to the Standard Operating Procedures
- Handling e-mails / chats / phone calls, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time
- Coordinate incident resolutions with Level 2 and Level 3 staff
- Logging and keeping records of user queries

What can we offer?

- Work in the multicultural environment
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)
- Relocation package for candidates relocating from outside the country

We welcome you to be our next Genpacteer!

Genpact stands for “generating business impact”. We are the largest international provider of business services in Romania, with offices located in Bucharest (Hermes Business Campus) and Cluj-Napoca (United Business Center).

We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency and business agility. Our hundreds of clients include more than one-fourth of the Fortune Global 500. We have grown to over people in 25 countries, with over 4000 colleagues in our European centers.