IT technical support with German

 Responsibilities:

How about being the single point of contact in IT matters for your client? Be it phone, chat, e-mail or ticketing platforms, your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

• Providing Level 1 support for user requests around hardware, software, network and service issues
• Troubleshooting IT problems (incidents) according to the Standard Operating Procedures
• Handling e-mails / chats / phone calls, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time
• Coordinate incident resolutions with Level 2 and Level 3 staff
• Logging and keeping records of user queries

 Requirements:

• Very good PC knowledge

• University graduate (technical profile - advantage)

• Self-motivated with ability to work both independently and as part of a team;
• Problem solving attitude and client oriented;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Patience, empathy, diligence;
• Responsible, mature and punctual behavior;