IT Technician

We are looking for an IT Technician  to be assigned to one of our most important customers, providing IT support to end-users within a multinational enterprise working environment.

Location: Cluj-Napoca

Your responsibilities:

• end user support, providing professional support to the customers and computer users, detecting flaw in the computer hardware, software and other equipment’s, and repairing the same. The major role of end user support professional is to diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem
• providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

You tasks:

• identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as laptops, desktops, printers, mobile devices, tablets etc.
• deal with software portfolio management and product life cycle management
• provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 
• provide smart hand support for Server and network devices

Required skills and competences:

• previous professional experience in End User Support of at least 3 years
• good understanding of Desktop/Laptop/Printer
• familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
• experience in Hardware/Software and Remote Support Support including: imaging and automated deployment of Windows 7/10, conference room equipment management, encryption, antivirus apps administration, upgrading PC hardware
• experience in end-user technologies including: Lotus Notes and Outlook Email Client, Deployment Tools like SCCM, Antivirus Management Tools like SEP client, Ticketing Tools like Service-now
• knowledge of application installation & config, image installation & config, Hardware break & fix
• customer/people service skills
• good command of English
• driving license

Benefits

• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

Hemmersbach is a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.