IT/Telecom Service Delivery Manager (with French)

As the tech firm that created the mobile world, and with more thanpatents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own flawless unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

 Our Exciting Opportunity

We are now looking for a Managed Service (MS) Delivery Manager. In this role, you will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the encouraged levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, through an accurate coordination with a MS Delivery Manager responsible for other parts of the delivery.

 You will

• Lead MS delivery concerning operational, financial performance and customer happiness
• Handle specific contract delivery performance
• Conduct Operating Level Agreements (OLA) signed with other service delivery units
• Drive operational excellence
• Identify delivery trends-possible Add on Sale

To be successful in the role you must have

• Education: Bachelor Degree; IT or Telecommunication background would be a plus
• At least 5 years of experience on similar roles
• IT, Telecommunication, Project management, Finance knowledge
• Focus on delivering results and meeting customer expectations
• French language: at least medium level skills
• Persuading and influencing with argumentation skills
• Entrepreneurial and commercial thinking
• Relating and networking skills
• Leading/supervising, and mentorship skills
• Market insight, business understanding and Ericsson knowledge

 What´s in it for you?

Here at Ericsson, our culture is built on over a century of daring decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

We offer you competitive benefits:

Contract type: full time;

25 vacation days/year;

Medical & life insurance;

Career plan mentoring;

Competitive referral bonuses for recommending your friends to work at Ericsson;

Flexible benefits from your favorite brands available on flexible benefits portal;

Gym subscription (available in flex benefits together with a series of other options);

Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy,

YouTube, and the open web itself (learning platform mobile-enabled);

In the case of travel, daily allowance, transport, and accommodation will be paid by the company;

Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;

What happens once you apply?

To prepare yourself for next steps, please explore here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.