IT Transition Management Lead

IT Transition Management Lead 

NTT DATA is a leading IT service provider and global innovation partner headquartered in Tokyo, with business operations in over 40 countries. We help develop innovative business and IT solutions for organizations in the public and private sectors. NTT DATA Romania provides development assistance and expert advice to IT service providers, system integrators, software companies and customers across various industries.

It is time to rethink what you expect from your employer

At NTT DATA Romania, we understand you are not just building a career – you are building a life. Our main asset is our people and we believe that our success depends on the opportunities you get to expand your talent. Withcolleagues, business operations in over 50 countries and with many of the Fortune Global 100 among our clients, a career at NTT DATA offers you countless ways to make an impact in a fast growing organization. If you would like to be part of our stellar team, we invite you to apply online today.

Project Overview

The IT Transition Management Lead is responsible for all aspects of the delivery lifecycle relating to the successful transition of Project and Program deliverables into full operational support. Also, owns the service transition process.

Mission: Develops the Organization’s approach to service transition and defines the relevant acceptance criteria. Pro-actively engages with technical design and Project/Program management to promote awareness and compliance with service transition processes and standards. Furthermore, he provides overall planning for service transitions and coordinates the resources that are required and controls the overall delivery lifecycle into live services, enabling beneficial changes to be made with minimum disruption to IT service.

What you can expect & what we want you to do

• Establish and run the Service Transition function
• Define service acceptance criteria – functional, operational, performance and quality
• Promote and socialize Service Transition criteria and function across the EMEA IT organization
• Ensure compliance with Service Transition processes by working with the IPO
• Establish metrics to track delivery against Service Transition processes
• Focus and maintain priority on the whole lifecycle of Service delivery
• Work to ensure the Service Transition function is aligned with related core ITIL processes – Incident, Change and Problem management
• Ensure service design is defined and input at the appropriate point in the Project lifecycle
• Drive continuous improvement of delivery to live service by ensuring appropriate lessons learnt are reflected going forwards
• Establishment of Service Transition function
• Establishment of related reporting metrics and improvement from agreed baseline

What you are good at & what you will need to win

• Implements the management of risk across information systems through the application of the enterprise defined risk management policy and procedure
• Assesses risk to the organization’s business, including web, cloud and mobile resources and documents potential risk and containment plans
• Implements ICT quality policy to maintain and enhance service and product provision
• Analyses and defines current and target status and estimates cost effectiveness, points of risk, opportunities, strengths and weaknesses, with a critical approach
• Creates structured plans; establishes time scales and milestones, ensuring optimization of activities and resources
• Establishes and maintains positive business relationships between stakeholders (internal or external) deploying and complying with organizational processes
• Maintains business and process continuity throughout change, monitoring the impact, taking any required remedial action and refining approach
• Measures effectiveness of existing ICT processes and researches and benchmarks ICT process design from a variety of sources
• Minimizes service disruption as a consequence of changes and adheres to defined service level agreement (SLA) and ensures consideration and compliance with information security procedures.
• Focusing on gathering and stimulating clients’ needs, understanding priorities, providing appropriate solutions, continually monitoring customer satisfaction
• The ability to get consensus and cooperation and to lead individuals or teams towards reaching given objectives
• The ability to decide what action has to be taken, given available resources, to achieve a goal (or goals) in a given time-frame
• The ability to look for original, workable solutions, without falling back on traditional tried and tested methods, with the aim of grasping new opportunities or reaching set objectives, whether alone or in a team
• Advanced English language skills

• Minimum 6 years of experience in a similar role

Are you up for the challenge?