Italian Customer Operations Representative

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Candidatul ideal

Native level or fluency in Italian and excellent command of English, both verbal and written
Excellent Communication and customer focus (both verbal and written)
Good working knowledge of the Support key functions, procedures and policies
Problem solving, investigative and multi-tasking skills with highest attention to detail
Willingness to work outside of set business hours – for example late nights and weekends

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Italian Customer Operations Representative

Job title: Italian Customer Operations Representative
Location: Bucharest
Type: permanent contract

Welcome package that you will feel like being part of the team.
Tailored career development plan.
Medical insurance.
Meal tickets
Transportation during night hours
Gym membership credit

Our client is very well-known high-tech company with strong experience in the gaming industry.

Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – . general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.

Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.
Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
Carry out daily AML and Under-Age checks and take appropriate actions as required.
Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
Work as part of the Italian Team alongside the Italian Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.

Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to with “Italian Customer Operations Representative”, in the subject line.
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Our Story

Key Talents was founded as a consultancy company focused on delivering state of art in recruitment, career advisory, training and IT Services solutions.

We deliver services for various industries and companies based in different countries. We at Key Talents consider that the borders are only imaginary lines when you want to find the right talent.

Who we are?

Our current team members have more then 10 years experience in their area of expertise. And we continue to expand our skilled team to support our clients` various requests in the most effective and efficient way.

Our expertise

We build strong relationships based on highest level of integrity, quality and expertise.

Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA trainings delivered for individuals or client’s internal teams.


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