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Ideal profile
- Ability to openly present her/his own ideas;
- Independent and highly self-motivated with a strong customer focus;
- Able to work both independently and as part of a team;
- Fluency in English;
- Willing and able to be part of international projects and initiatives;
- Action and results orientated, ability to manage multiple priorities is also expected;
- Ability to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results-oriented nature.
Key responsibilities
- Develop new modules and business flows in ServiceNow Application;
- Fix defects in ServiceNow modules;
- Adapt existing ServiceNow modules and business flows to changing customers’ business needs;
- Administration and configuration of existing ServiceNow modules;
- Writing of documentation and procedures/ documenting the source code with comments and writing technical documentation;
- Implementing corrective actions;
- Reporting on progress, issues and problems to the supervisor; providing lessons learned and giving suggestions to optimize the work processes.
Requirements
- 2-3 years of hands-on JavaScript experience;
- Experience in Business Process Modelling (BPMN Development) is a plus;
- Exposure to ITSM Applications Development is preferable;
- Relevant experience with AngularJS;
- ITIL Foundation Certification is a plus;
- Relevant experience in developing and integration of ServiceNow modules is a plus;