Junior Chargeback Officer

Requirments:

• Experience in Customer Support related activities 
• Would represent an advantage the experience with online payment applications
• Understanding of the online payments process (how the online payments are being performed)
• Proficiency in English
• Ability to handle deadlines
• Computer skills: MS Office package
• Attention to details and analytical skills

Job description:

• Perform the analyze for the chargeback cases received and decide whether to proceed further with the representment
• Build the case documentation for the represented chargebacks
• Maintain the communication with our partners and clients regarding the dispute process
• Monitor and manage the alerts received from Ethoca and Verifi
• Perform the required actions (refunds, cancel subscriptions, etc) on behalf of the alerts received in the system
• Create and update the reports for the chargebacks and alerts activity

Benefits:

• Attractive salary
• Flexible working time and working from home
• New and modern office
• Accessible office location (Iuliu Maniu, Campus 6 Office Building, Metro Politehnica)
• Professional and friendly working environment