Junior Connectivity Support Agent with English US

POSITION SUMMARY

• The Connectivity Support Team is a project based operating unit focusing on assessing and addressing connectivity related issues. The position consists of dialing out and emailing to clients, IT and internal contacts in order to resolve connectivity related issues.

JOB REQUIREMENTS

• Offering Mood Media clients an excellent customer experience by timely answering their requests with a high degree of professionalism and by showing a pro-active attitude when it comes to problem solving;
• Assignment of projects, as well as isolated issues and requests with set guidelines that require completion within a certain timeframe;
• Follow up on pending issues and incidents (client call backs, communications with internal departments on escalated issues)
• Informing clients as well as IT and internal contacts in regards to their current service requests in a timely manner;
• Reporting technical problems, entering data and providing information with a high degree of integrity.

SKILLS AND EXPERIENCE

• English – proficient level;
• Excellent verbal and written communication skills, customer service skills, and positive phone manner;
• Very good computer skills, good knowledge of MS Office applications;
• Able to multi-task in a fast-paced environment;
• Detail and solution oriented, excellent focus, prioritization and time management skills;
• Responsible, self-organized, thorough, open, assertive, proactive, analytical;
• Excellent team player as well as an efficient independent worker with a high capacity to adapt to immediate pace change scenarios.

Why MOOD?

• Professional, multicultural, open and excellent working environment;
• Opportunity to learn new things and develop communication and technical skills (training provided);
• Health insurance package;
• Competitive salary.